Sofa Family Lounge

RETURN POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

 You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Proper maintenance is key to prolonging the life of your furniture and keeping it looking as good as new. Below are care tips tailored to different materials.

1. Wooden Furniture

Wooden furniture requires careful attention to avoid scratches, warping, or color fading:

• Avoid direct sunlight: Prolonged exposure to sunlight can cause wood to fade and crack.
• Regular cleaning: Wipe down wooden surfaces with a soft, damp cloth, followed by a dry cloth to remove excess moisture.
• Use protective wax: Apply a specialized wood wax to maintain its shine and protect the surface.

2. Leather Furniture

Leather furniture needs care to avoid drying, cracking, or discoloration:

• Regular cleaning: Wipe off dust using a soft, damp cloth. Avoid harsh chemicals.
• Moisturize: Use a leather conditioner to keep the material supple and prevent cracking.
• Keep away from heat: Avoid placing leather furniture near heat sources or in direct sunlight.

3. Fabric Furniture

To maintain the appearance and durability of fabric furniture:

• Vacuum regularly: Vacuum at least once a week to remove dust and debris.
• Treat stains immediately: Blot stains with a damp cloth. Avoid scrubbing, which can damage the fabric.
• Follow care instructions: For removable covers, follow the manufacturer’s washing instructions to prevent damage.

4. Metal Furniture

Metal furniture is easy to maintain but needs protection from rust:

• Wipe with a damp cloth: Clean dust and dirt with a damp cloth and dry immediately to prevent rust.
• Regular checks: Tighten screws and joints periodically to ensure the stability of the furniture.

5. Outdoor Furniture

Outdoor furniture requires extra care to withstand the elements:

• Cover when not in use: Protect furniture with covers when it's not in use or during rainy weather.
• Clean regularly: Wipe down outdoor furniture frequently to prevent dust buildup and mold.

General Care Tips:

• Avoid harsh chemicals: Refrain from using strong cleaning agents that can damage the surface of your furniture.
• Move carefully: When repositioning furniture, lift it instead of dragging to prevent scratches and damage.
• Schedule maintenance: Regularly inspect and maintain key parts like joints, legs, and hinges to ensure longevity.

Proper care and maintenance of your furniture will help preserve its beauty and extend its lifespan.